Frequently Asked Questions.
1. Ordering & Payments
Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment gateways. All transactions are encrypted for security.
Q: Can I cancel or modify my order after placing it?
A: Orders can only be modified or canceled within a short period after purchase. Contact us immediately at [Insert Contact Email] if you need changes.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: Currently, we ship within the UK. We are working on expanding our shipping options in the future.
Q: How long does shipping take?
A: Standard shipping usually takes 3-7 business days. Express shipping options may be available at checkout.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email to monitor your delivery status.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 14-day return policy. Items must be unused, in original packaging, and in resalable condition.
Q: How do I initiate a return?
A: Contact our support team at help@zenbuy.uk with your order details. We will guide you through the return process.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item.
4. Account & Security
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to save addresses, and access exclusive offers.
Q: Is my personal information safe with ZEN Buy?
A: Yes, we use secure encryption and comply with UK data protection laws. Check our [Privacy Policy] for more details.