Who we are

At ZEN Buy (zenbuy.uk), we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or engage with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information to enhance your shopping experience. This includes:

a. Personal Information

When you create an account, place an order, or contact us, we may collect the following details:

• Full Name

• Email Address

• Phone Number

• Shipping and Billing Address

• Payment Information (processed securely via third-party payment providers)

b. Non-Personal Information

We may collect non-identifiable information such as:

• IP Address

• Browser Type and Device Information

• Pages You Visit on Our Website

• Referral Source

c. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality, provide a personalised shopping experience, and analyse website traffic. You can adjust your cookie preferences through your browser settings.

2. How We Use Your Information

We use your data to:

• Process and fulfil your orders efficiently

• Improve our website functionality and services

• Send order updates, promotions, and newsletters (you can opt-out at any time)

• Prevent fraudulent activities and ensure website security

• Comply with legal and regulatory requirements

3. How We Share Your Information

We respect your privacy and do not sell, trade, or rent your personal data. However, we may share information with:

• Trusted Service Providers: Such as payment gateways, couriers, and marketing partners who help us deliver our services effectively.

• Legal Compliance: If required by law, we may disclose necessary information to regulatory bodies or law enforcement agencies.

• Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new business entity.

4. Data Security

We implement robust security measures to protect your personal data from unauthorised access, misuse, or disclosure. However, as no method of online transmission is entirely secure, we encourage you to use strong passwords and protect your account information.

5. Your Rights & Choices

Under UK data protection laws, you have the following rights:

• Access & Update: Request access to the personal data we hold about you and update any inaccurate details.

• Right to Erasure: Request deletion of your data when no longer necessary for processing.

• Marketing Preferences: Opt-out of promotional emails at any time.

• Cookies Control: Modify or disable cookies through your browser settings.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us to have it removed.

8. International Data Transfers

As a UK-based business, we comply with UK GDPR regulations. If your data is transferred outside the UK, we ensure that appropriate safeguards are in place to protect your personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised Effective Date. We recommend reviewing this policy periodically to stay informed.